Dear Valued Customer,

In order for us to expedite your request for repair service of your ViewEra product, please follow our RMA procedure. Be advised that you will receive an RMA number and complete instructions via fax or e-mail. Thank you for your time.

RMA Procedure:
1. Fill out the RMA (Return Merchandise Authorization) Request Form below.
Incomplete RMA form will cause delay in process of service.
2. Send us the copy of purchase invoice ( issued by reseller )
You can fax or email the purchase invoice to us. Fax No.: (909)595-3708, Attn: Customer Service Dept.; Email: rma@viewera.com
A RMA number will be issued within 24 hours after receiving both RMA request form and a copy of purchase invoice.
3. Print the RMA number clearly on the outside of the shipping box.
All products returned to ViewEra for repair/replacement must have an RMA number. The RMA number must appear on the outside of the shipping box to expedite the RMA process.
4. RMA product must be shipped prepaid except DOA (Dead-On-Arrival) product.
RMA product need to be shipped prepaid except DOA. The product had better be shipped with the original packaging. Otherwise, the product can be shipped in a double walled corrugated box with solid foams for safe transportation. If you don't have the proper packaging, you can purchase them at any local U-Haul, Ryder, Mailbox etc., or similar vendors.
You will be liable for any damage occurred in transit which could result in additional charges to your repair or replacement. Therefore, we suggest that you insure your package for the purchase price.
5. Send your product to:

ViewEra Corporation
20526 Carrey Road
Walnut, CA 91789

 
ViewEra RMA Request Form
Required fields are shown in *red.
Personal and Company Contact Information :
* First Name :
Middle Initial :
* Last Name :
Company Name :
Title :
* Daytime Telephone :
( )-
Nighttime Telephone :
( )-
* Email :
* Ship To Address :
* City :
* State : * Zip Code :
Country :
Operating System :
Product Information :
Product 1 Product 2 Product 3
* Model Number :
* Bezel Color :
* Serial Number (on the back of product) :
* Purchase Date
(MM/DD/YYYY) :
* Invoice Number :
Store Purchased :
Description of Product Problem and Questions for Preliminary Diagnosis:

I. Please describe the product problem:

II. Please answer the following questions for preliminary diagnosis:
 1. Can you turn on the monitor? If you can, how does the screen look       like?
 2. If you can't turn on the monitor, do you see the light on the monitor       power button lit up green when you press it? Does the light on the            power adapter light up?

 

     
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