Dear Valued Customer,

In order for us to expedite your request for repair service of your ViewEra product, please follow our RMA procedure. Be advised that you will receive an RMA number and complete instructions via fax or e-mail. Thank you for your time.

You can fax or email the purchase invoice to us. Fax No.: (909)595-3708, Attn: Customer Service Dept.; Email: rma@viewera.com
A RMA number will be issued within 24 hours after receiving both RMA request form and a copy of purchase invoice.

All products returned to ViewEra for repair/replacement must have an RMA number. The RMA number must appear on the outside of the shipping box to expedite the RMA process.

RMA product need to be shipped prepaid except DOA. The product had better be shipped with the original packaging. Otherwise, the product can be shipped in a double walled corrugated box with solid foams for safe transportation. If you don't have the proper packaging, you can purchase them at any local U-Haul, Ryder, Mailbox etc., or similar vendors.
You will be liable for any damage occurred in transit which could result in additional charges to your repair or replacement. Therefore, we suggest that you insure your package for the purchase price.